Facebook Sucks At Customer Support?

Here is a sample of Facebook's response to bugs on Facebook ...
-----------------------
Hi,

Thank you for submitting this bug report and taking time to help us improve the site. Unfortunately, we are unable to respond to every bug report individually, but we are reading them.

For more information about issues currently affecting the site, please visit the Facebook Known Issues Page at http://www.facebook.com/KnownIssues. We appreciate your patience and feedback as we work to improve your Facebook experience.

Thanks,
The Facebook Team